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Emergency!
EMERGENCY! EMERGENCY! EMERGENCY!
EMB Customer Service Department - Mon through Fri - 8:30 AM to 4:30 PM - (425) 452-7330
EMB After Hour Emergency phone number - (425) 351-2704
The following EMERGENCY! section provides important information for all members of your household to review and understand. Although we are making a major effort to carefully plan for professional responses to all of these issues, emergency situations will occur at 2 AM and on weekends when the professional response may not be as fast as we want.
There just is no faster response than each of us knowing what needs to be done for some critical emergency events.
An important item on the following list is the response to a water leak. This is Shumway’s single largest cause of property damage. We have had water leaks that took up to six hours to be located and shut off while the water soaked three units. The lesson is: Get the water shut off as soon as possible. This means shutting off the building main water value located in the garage level. This may inconvenience some residents, but if it is your unit being soaked, you will certainly appreciate the containment of the damage.
In addition, the Emergency Shutoff Points booklet (located in each building bulletin board) contains additional information which may be critical in an emergency. This document includes the location of the building main water valve.
Be prepared. Locate all your access keys.
Besides the key to your mail box, all residents need three Shumway keys (issued upon purchase of your Unit):
1. Unit key opens unit door, utility closet off common hallway, garage storage unit.
2. Building key (resembles unit key) opens entry doors, pedestrian gate to building parking, lobby door, and electrical room door in your building.
3. Pedestrian gate key (large square top) opens both Lake St and 5th Ave gates.
Please locate these keys. Try each to make sure they work. Contact the Property Manager for replacements (small charge).
Unit Fire Response
1. Every Owner should have an ABC-type fire extinguisher in the kitchen and perhaps a second one located in the utility room. This type of extinguisher is good for general fires, flammable liquids, and electrical fires. Check the gauge on the extinguisher annually, and replace when needed.
2. Use the extinguisher quickly to suppress small fires. Call 911 immediately, if things get out of control.
3. All Units and common areas have fire sprinklers that will automatically dump water once the heat of a fire sets off each head separately. Inside the Units, these heads are hidden in the ceiling under a 3-inch diameter plate covering them. Once activated, the fire department is automatically notified. These heads can only be shut off by the fire department. Shutoff is typically located in or near the elevator room.
Fire Alarm: Horns blaring, strobe lights flashing.
1. In all cases, evacuate building quickly by using the stairwells (the elevators will not operate). The fire department is automatically notified by our alarm monitoring company. Even in the case of a false alarm, we are not allowed to shut off either sprinkler water or silence the alarm without fire department approval. The fire department will respond within minutes.
2. Fire system trouble alarm with intermittent beeps (as when battery replacement in a bedroom smoke detector, but louder) indicates a technical fire alarm system problem, not a fire. The alarm monitoring company will call the property manager and two Board Officers. If any one of them is on site, beeping should be silenced in approximately 15 minutes. Sometimes alarms automatically reset if the problem clears on its own.
Water Leaks
If you see water leaking anywhere in the building, no matter how small, that looks like trouble, get the building main water valve closed as soon as possible! The Emergency Shutoff Points booklet in your building bulletin board has the location of this valve
Building Utility Shutoffs: See Utilities Shutoff manual in the building bulletin board.
Unit Utility Shutoffs:
1. Unit Water Shutoff:
a. Locate your water shutoff valve on the wall in the hot water tank/furnace utility space. If a pipe leaks or breaks in your unit, shut off this valve immediately.
b. Stop a leak at a fixture by shutting off the angle valve under the sink or toilet or the petcock valve in the clothes washer service box behind the machine.
2. Unit Natural Gas Shutoff:
a. Each unit has a main natural gas shutoff at the gas meter stand in the garage and individual shut-off valves located near each gas appliance.
b. If you smell gas, immediately open all outside doors and windows. If you can locate which appliance is leaking, close the appliance shut-off valve. If this does not stop the leak, go to the gas meter rack in the garage (call a neighbor or property manager if needed) and shut off the Unit main valve at the Unit gas meter. If the smell is really strong, get out of the unit.
c. Use your Home Owner’s Directory to call Puget Sound Energy Emergency.
3. Electrical Power Shutoff:
a. Each unit has a power panel, usually located in the utility room. This panel does not have a main breaker switch. It only has individual switches for each circuit in the unit.
b. If an electrical short occurs or an electrical fire starts, immediately switch off all the breakers in your unit power panel.
c. There is a main breaker for each unit located in the building electrical room, under the power meter for each unit.
Building Access:
1. Building pedestrian doors: Open with your building key. Enter a first story door and use stairs. Elevator will not be operating.
2. Building Car Gate: Power loss automatically releases gate lock. Firmly slide car gate open.
Power Loss and Entry Phone System Failure:
Lake Street and 5th Ave Pedestrian Gates
Open the gate from the outside with a pedestrian gate key.
Lake Street Car Gate:
1. Open manually from the inside. Pull back articulated operator arm attached to the gate. Pull gate open. It will stay open until power returns. Gate can not be opened manually from outside.
2. If car gate entry call box is powered (display is lighted), but does not respond to key pad or fob, it may need a power reset. See Emergency Shut-off manual in bulletin board.
5th Ave Car Gate - total site power outage
1. Manually release car gate from inside gate. Locate car gate key in C,D,E, or F electrical room key box (shallow wall-mounted 10” high beige metal box). Key is tagged “5th Ave Gate.”
2. Locate silver actuator cylinders on inside of gate. Locate small black plastic box, 3” long, on top of actuator. Slide lid open. Insert key. Turn counter clockwise two turns. Actuator will release. Pull gate open. Repeat operation for other gate.
3. Once power is restored, manually close gate. Turn key clockwise until it stops. Return key to key box.
5th Ave Car Gate – gate not working – needs to be reset
Car gate entry box is powered (display is lighted), but does not respond to key pad or fob. It may need a power reset. See Utilities Shut-off manual in bulletin board.
If power appears to be lost only to a gate: see Emergency Shut-off manual in bulletin board for reset of breaker.
Elevator Failure while you are in the car:
1. If power fails, controls and most lights will go dead, but a battery light will stay on.
a. Wait five minutes to see if power is restored. If restored, then press a floor button to move the elevator.
b. If power does not return in five minutes, open the call box. Press the call button. Call boxes have usage instructions inside. A response company will answer and will notify property manager, HOA President, and send a service person to get you out. Response time depends on the responder’s location. The responder will talk to you from the intercom station in the garage level elevator lobby.
2. If the elevator car stalls and power is on:
a. Try to press floor buttons or if still at floor level, press the door open button.
b. If buttons fail to work, use the call box (1 b above).
3. If the elevator car door will not open with someone inside the car, see Emergency Shutoff manual in the bulletin boards.
4. Each car has a bell button to ring loudly in the elevator shaft. However, passers-by may not know how to respond. Use the call box to call for assistance.
Restore Elevator Operation after a Fire Alarm: Usually done by fire department. See Emergency Shutoff manual in the bulletin boards.
Building Evacuation Assistance Communications System
1. All stairwell landings have large blue signs with a speaker plate nearby. Go to this location if you need assistance exiting in a fire or earthquake. Press the speaker button to generate a tone in the stairwell and the fireman’s command center in the building’s 1st floor “formal” entry. This sounds in the building, not to the fire department or police.
2. To reset the alarm tone, press the lighted button at the control station.
Reset of Phone Entry Panel at Lake Street Car Gate
1. If car gate entry call box is powered (display lighted) but does not respond to key pad or fob, it may need a power reset.
2. Enter the A building electrical room through the dumpster room with an A-Building key. The dumpster room entry is off the sloped garage entry driveway.
3. Pull the 3” square plug-in module marked “Site Car Gate” from the outlet on the west wall. Plug back in after five seconds.
4. If this does not clear the problem after a couple of tries, switch off the car gate power breaker in the electrical panel on the east wall, breaker #38A. Pull the car gate actuator arms away from the gate and pull the gates open.
Reset of Phone Entry Panel at 5th Ave Car Gate:
1. If car gate entry call box is powered (display lighted), but does not respond to key pad or fob, it may need a power reset.
2. Enter E building electrical room near garage car gate with an E building key.
3. Pull the 3“ square plug-in module marked “Site Car Gate” from the outlet on the west wall, inside an open 18” square electrical box along with other plug-in modules. Plug back in after five seconds.
4. If this does not clear the problem after a couple of tries, switch off the car gate power breaker in the electrical panel on the north wall, breaker #35. Take the “5th Ave Gate” key from the key box, located on the east wall of the electrical room.
5. Locate silver actuator cylinders on inside of gate. Locate small black plastic box, 3” long, on top of actuator. Slide lid open. Insert key. Turn counter clockwise two turns. Actuator will release. Pull gate open. Repeat operation for other gate.
6. Once control is restored, manually close gate. Turn key clockwise until it stops. Return key to key box.
Restore Elevator Operation after Fire Alarm
1. A fire alarm automatically calls elevators to the first or garage floor (depending on the building) and locks the doors open, until the fire alarm is cleared and reset.
2. To restore operation to the elevators, locate the “elevator” key in the key box on the wall of the building electrical room.
3. In the first or garage floor lobby where elevator doors are open, locate the fire fighter’s key switch.
4. Insert key, turn to “BYPASS” and then return to “OFF.” Elevator doors will close and operation will be restored.
5. Return key to electrical room key box.
Building Utility Shutoffs:
1. Natural Gas Shutoff:
The main natural gas shutoff is located on the street side of each building. The shutoff is a petcock type valve where the rectangular head can be turned 90 degrees with the wrench chained to the pipe above the valve. Valve indicates open (gas flowing) or closed (gas off).
2. Water Shutoff:
The main water shutoffs are located in underground vaults, near either the Lake Street or 5th Avenue entrance. The vaults (one per building) are located on the property side of the sidewalk.
3. Electrical Power:
a. The “Building Main Breaker” is located next to the Unit power meters in each electrical room. This shuts down all building power.
b. The building common area electrical panel is located close to the unit power meters. This panel has breakers for all building equipment, common area lighting, receptacles etc. Some panels also power outside gates, pond pumps, lighting etc.
Shumway Property Manager - Cam Hazen - Assistant: Janet Chandler
EMB Management, Inc AAMC
113208 NE 20th Street, Suite 400
Bellevue, WA 98005
(425) 452-7330 ext 409 FAX (425) 452-7335